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HM Revenue and Customs

The scope of this contract includes providing planned, reactive and emergency maintenance works to Fire Alarm Systems, Intruder and Panic Alarm Points, Alarm Monitoring Systems, Access Controlled Doors, Extinguishers, Fire Blankets, Hose Reels and Wet / Dry Risers.

CFS provides maintenance services to HMRC sites across the UK covering corporate buildings and data centres. HMRC class each site as high security, due to the sensitive nature of their operations.  

CFS operates the contract in partnership with CBRE Norland and from the outset; both Norland and HMRC put forward serious concerns about the condition of the estate. CFS listened carefully to HMRC’s concerns and documented any issues from the first site visit. Working together with Norland and local HMRC representatives, we were able to resolve efficiently all these concerns to the satisfaction of the partnership stakeholders, with the results testament to the power of a truly collaborative contract relationship.

CFS customers benefit from the highest first time fix rates in the fire and security industry. Our access to suppliers enables CFS engineers to quickly and efficiently source ancillaries, audio and visual devices, call points, fire detectors and replacement mx panels for a range of Fire Alarm Equipment or any failing assets. In addition, CFS stock vehicles on this contract with approximately £3,500 of applicable spares and parts to accommodate any onsite issue. We also hold site-specific stock at each location, ensuring the maximum operation time of each asset and minimising any downtime.  

CFS issue specific training to engineers to ensure compliance with BAFE standards and NSI Code of Practice, in addition to BS EN standards for Monitoring and Receiving Centres, Alarm Receiving Centres and Remote Video Response Centres. CFS engineers are also encouraged to attend regular manufacturer specific training sessions to keep their knowledge up to date and to guarantee that our customers enjoy the highest possible quality in service delivery.

Innovations

The security clearance procedures in place at the beginning of this contract meant that many CFS engineers faced a long wait before they were clear to work of HMRC sites. Because of this issue, CFS developed an entirely new approach to the mobilisation of this type of contract and the way in which we organise security checks as a business, significantly improving the process.